Resources for Tenants

In this section we provide resources and tools to support our tenants to have a successful tenancy. If you need help with anything not covered here, please get in touch.

Get assistance

Support and advice

As a social lettings agency, we can offer ongoing support to tenants, including help with money issues. Don’t let worries mount up…

Contact us

Repairs

For non-emergency issues, send a message and we’ll be in touch to troubleshoot the problem or arrange a repair.

Report a maintenance issue

Emergency repairs

If you have an emergency issue with your property, call us during office hours or text 07523 165956 out of hours.

01483 429157

Have you received a notice of eviction?

Contact us urgently. In most cases, we can prevent eviction or arrange new housing for our tenants if they contact us early on.

Call: 01483 429157   Text: 07803 485185
WhatsApp: 07803 485185

What to do if you receive a notice of eviction

Rent

Your rent increase 2024

As rents increase, we’re here to support you.

Read more

Pay your rent

The easiest way to pay your rent is to make a card payment over the phone. Call us during office hours.

01483 429157

Set up a Direct Debit

If we’ve asked you to set up a Direct Debit, you can set this up online.

Set up a direct debit

Rent, housing benefit and Universal Credit

If you have any queries about your rent, housing benefit or Universal Credit, we’ll do our best to help.

Contact us

 

Resources

Welcome to your new home

Find out what you can expect from us and what we expect from you.

Welcome to your new home

A step-by-step guide to applying for Universal Credit

We’ve put together a guide to help you apply for Universal Credit.

A step-by-step guide to applying for Universal Credit

Controlling condensation and mould

Read our tips on controlling condensation and dealing with mould.

Controlling condensation and mould

What to do if you receive a notice of eviction

Read our step-by-step guide on how to deal with an eviction notice.

What to do if you receive a notice of eviction

Checking out of your property

A guide to the steps you need to take to check out.

Checking out of your property